- Vertical
- Telecommunications
- Countries
- Canada
Background
Rogers Communications is one of Canada’s largest telecommunications and media companies, providing wireless, cable, internet, and entertainment services to millions of customers. Headquartered in Toronto, Rogers has a vast retail network across the country, where customers purchase devices, manage accounts, and seek technical support.
With the increasing demand for seamless in-store experiences and digital integration, Rogers needed an IT support system that could scale with its growth while minimizing downtime across locations. Their existing infrastructure required proactive maintenance and real-time troubleshooting to keep retail operations running efficiently.
The Challenge
- Maintaining consistent IT assistance throughout hundreds of retail locations
- Preventing downtime affecting payment systems, customer transactions, and service requests
- Delivering expedited IT services to reduce operational interruptions
- Supporting new store launches and renovation projects using scalable technology
The RSG Solution
- ISP Services for reliable internet connectivity
- Store Hardware Break-Fix rapid repair capabilities
- NOC Services for continuous monitoring and proactive troubleshooting
- Global Service Desk offering same-day and next-day onsite support
- Infrastructure Support for new and renovated store deployments
The Results
- Enhanced operational efficiency through faster IT problem resolution
- Consistent connectivity supporting smooth customer interactions
- Flexible IT support accommodating store growth and renovations
With RSG’s expert solutions, Rogers Retail continues to deliver seamless customer experiences while maintaining a resilient IT infrastructure.