Enhancing IT Infrastructure for Rogers Retail Division
Background
Rogers Communications is one of Canada’s largest telecommunications and media companies, providing wireless, cable, internet, and entertainment services to millions of customers. Headquartered in Toronto, Rogers has a vast retail network across the country, where customers purchase devices, manage accounts, and seek technical support.
With the increasing demand for seamless in-store experiences and digital integration, Rogers needed an IT support system that could scale with its growth while minimizing downtime across locations. Their existing infrastructure required proactive maintenance and real-time troubleshooting to keep retail operations running efficiently.
The Challenge
- Ensuring consistent IT support across hundreds of retail locations.
- Minimizing downtime for point-of-sale systems, customer transactions, and service requests.
- Providing rapid-response IT services to reduce disruptions.
- Supporting new store installations and renovations with scalable technology solutions.
The RSG Solution
RSG provided:
- ISP Services – Reliable internet connectivity for seamless store operations
- Store Hardware Break-Fix – Rapid repair services to prevent operational disruptions.
- NOC Services – Continuous monitoring and proactive issue resolution.
- Global Service Desk – Same-day and next-day onsite IT support.
- Infrastructure Support – IT deployments for new and renovated stores.
The Results
- Improved operational efficiency with faster IT issue resolution.
- Reliable connectivity ensuring smooth customer interactions.
- Scalable IT support to accommodate store expansions and renovations.
With RSG’s expert solutions, Rogers Retail continues to deliver seamless customer experiences while maintaining a resilient IT infrastructure.
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