Supporting IT Needs for Indigo Books & Music
Background
Indigo Books & Music is Canada’s largest book and lifestyle retailer, with over 200 stores across the country and a growing e-commerce platform. The company offers a wide range of books, gifts, home décor, and specialty products, making it a go-to destination for Canadian shoppers.
To support its national operations, Indigo required an IT infrastructure capable of managing high transaction volumes, ensuring system reliability, and adapting to digital transformation trends. Downtime or system failures could lead to lost sales and a diminished customer experience.
The Challenge
- Ensuring high IT uptime for POS systems and inventory management.
- Minimizing store downtime with fast repair services.
- Providing network monitoring and security across all locations.
- Supporting store renovations and expansions with seamless tech integration.
The RSG Solution
- ISP Services – Stable internet connectivity for POS systems and customer engagement.
- Store Hardware Break-Fix – Quick response repairs to reduce disruptions.
- NOC Services – 24/7 network monitoring to prevent outages.
- Global Service Desk – Same-day and next-day IT support.
- Infrastructure Support – Tech upgrades for store expansions and renovations.
The Results
- Seamless IT operations across all retail locations.
- Reduced downtime with rapid response tech support.
- Future-ready IT infrastructure supporting Indigo’s evolving needs.
By partnering with RSG, Indigo ensures that its stores and online channels operate efficiently, providing customers with a smooth shopping experience.
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