- Vertical
- Lifestyle
- Countries
- Canada
- Size
- 200 locations
Background
Indigo Books & Music is Canada’s largest book and lifestyle retailer, with over 200 stores across the country and a growing e-commerce platform. The company offers a wide range of books, gifts, home décor, and specialty products, making it a go-to destination for Canadian shoppers.
To support its national operations, Indigo required an IT infrastructure capable of managing high transaction volumes, ensuring system reliability, and adapting to digital transformation trends. Downtime or system failures could lead to lost sales and a diminished customer experience.
The Challenge
- Maintaining high IT uptime for point-of-sale and inventory systems
- Minimizing store disruptions through rapid repair services
- Providing network monitoring and security nationwide
- Supporting store renovations with seamless technology integration
The RSG Solution
- ISP Services for stable connectivity
- Store Hardware Break-Fix for quick repairs
- 24/7 NOC monitoring services
- Same-day and next-day Global Service Desk support
- Infrastructure upgrades for store expansion projects
The Results
- Consistent IT operations across all retail locations
- Reduced downtime via rapid technical response
- Scalable infrastructure supporting future growth and customer experience improvements
By partnering with RSG, Indigo ensures that its stores and online channels operate efficiently, providing customers with a smooth shopping experience.