- Vertical
- Sporting Goods
- Countries
- Canada
- Size
- 450 Locations
Background
Forzani Group, Canada’s largest sporting goods retailer, operates over 450 stores across multiple banners, including Sport Chek, Sport Mart, Coast Mountain Sports, and National Sports. With a mix of corporate and franchise locations, the company needed a scalable IT solution to support its expansive retail network.
The Challenge
- Dependable IT support to decrease store downtime
- Network oversight to sustain consistent operations
- Swift technical assistance across geographically dispersed locations
- Smooth technology deployments during store launches and renovations
The RSG Solution
- Store Hardware Break-Fix services for expedited repairs
- 24/7 NOC Monitoring to maintain uptime
- Global Service Desk Support with same-day/next-day response capabilities
- Infrastructure Support enabling seamless IT rollouts
The Results
- Retail operations achieved reduced technical disruptions
- Enhanced system dependability across all retail locations
- Scalable IT framework supporting ongoing expansion initiatives
With RSG’s expert IT support, Forzani Group continues to operate efficiently, delivering seamless customer experiences in the competitive sporting goods market.