Background
Starting as a fleet card provider in 1983 as Wright Express Corporation, WEX Inc. expanded to facilitate corporate payments across the fleet, travel and healthcare industries. Its name was changed to WEX Inc. in October 2012.
WEX Fleet provides vehicle fleet customers with fuel cards and data and telematics offerings for drivers. In 2012, WEX Fleet acquired Fleet One to provide fleet cards to drivers. WEX Fleet also partners with GasBuddy, OnDeck, and Chevron, among other companies, to provide services to customers. In 2017, WEX Fleet launched a new telematics platform, ClearView Advanced.
The travel segment, WEX Virtual, helps online travel agencies facilitate cross-border payments through virtual cards, allowing online travel agencies to automate back-end accounting practices. WEX Virtual launched in 2000 in support of customers including HitchHiker, HotelTonight, Expedia, and Priceline.
In 2014, WEX acquired Evolution1, a cloud-based health industry payments provider, later renaming it to WEX Health. WEX Health Cloud helps to administer HSAs, HRAs, FSAs, VEBAs, COBRA, defined-contribution, wellness plans, and transit plans. Some partners include Fifth Third Bancorp, Paychex, HSA Bank, and Discovery Benefits.
The Challenge
Wex was looking for a strategic partner that had a world class infrastructure, people and processes capable of managing a mission critical environment. Typical daily transaction volumes are in excess of 1 million per day. These transactions include both loyalty and payment types for the world’s largest gas companies.
The RSG Solution
The RSG Solution team evaluated the requirements from Wex including bandwidth requirements, redundancy, and other operational service levels. The RSG Retail Cloud exceeded all infrastructure and management requirements. RSG integrated the entire Wex platform into the RSG Retail Cloud.
Realized Results
Improved SLAs
Migrating the commodity IT services immediately improved service levels. The RSG Retail Cloud provides 99.995% uptime. RSG’s Tier 4 data centers are enterprise-class facilities with redundant and dual-powered instances of servers, storage, network links and power cooling equipment. Tier 4 data centers are the most advanced in the industry, where redundancy is applied across all computing and non-computing infrastructure.
No Infrastructure Investment
The RSG Retail Cloud eliminates the need for investment in client infrastructure our team assumes all infrastructure accountability.
Reliability and Efficiency
The RSG operations teams are operational around the clock leveraging our global teams, with the end goal of absolutely no impact to our clients.
Cost Savings
Clients using the RSG Retail Cloud realize significant cost savings and an overall better quality of service. Some clients experience up to 60% reduction in cost by using the Retail Cloud.
Access to World Class Skills
Wex no longer needs to invest in recruiting and training expensive IT resources. RSG takes care of the resourcing needs with our pool of highly skilled resources. The resources employed by RSG are well educated in the respective business areas and are experienced in handling the business needs of companies that want to use the Retail Cloud.
