The RSG Service Desk is a comprehensive and reliable solution available 24 hours a day, seven days a week, to answer technical questions and provide support for our clients, all levels of users within their organization, and their customers. Each service desk professional is cross-trained in a multitude of areas and takes pride in assuming ownership of questions or problems until they are successfully resolved, even if it requires bringing additional service desk professionals into the process toward resolution.
Our Service desk professionals are friendly, knowledgeable and courteous. Since we are a live, around-the-clock operation, our response time is immediate. We monitor the system 24/7/365 and are able to make rapid staffing changes to deal with any overload emergencies should they occur. All service desk professionals are fully trained and prepared to work as though they were in your shoes to rapidly solve any problem. Additionally, a number of our service desk professionals are multilingual, enabling us to offer English/Spanish/French/German/Italian/Russian/Dutch/Arabic/Ukrainian language user support. Whether you prefer the telephone, live chat, or email support, our service desk gives you confidence that all technical issues will be taken care of. You can spend your time more productively focusing on your business!
