Background
This Health & Beauty Retailer currently has a range of over 1,000 products sold in about 3,000 stores, divided between those owned by the company and franchised outlets in more than 65 countries.
Scope of Services
This retailer partnered with RSG to provide the following scope of services:
- Store technology stack break/fix support
- Service desk support – same day, 4 hour resolution
- New store technology roll-out
- Asset Management
- Network monitoring
Results Delivered
- Standardized the store technology stack
- Reduced annual I.T. store support costs
- Standardized store support processes and procedures
- Implemented governance and management processes
- Accurate asset management and reporting
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Background
Sears, Roebuck and Co. colloquially known as Sears, is an American chain of department stores founded by Richard Warren Sears and Alvah Curtis Roebuck in 1893, and was reincorporated by Richard Sears and Julius Rosenwald in 1906. Formerly based at the Sears Tower in Chicago and currently headquartered in Hoffman Estates, Illinois, the operation began as a mail ordering catalog company and began opening retail locations in 1925.
The first location was in Chicago, Illinois. In 2005, the company was bought by the management of the American big box chain Kmart, which formed Sears Holdings upon completion of the merger.
Scope of Services
Sears partnered with RSG to provide the following scope of services:
- Store Hardware Break fix – 140 corporate stores, 71 homes stores, and 900 remote catalogue stores (Over 5,000 lanes)
- Service Desk Support – same day, next day onsite service
- Support all data centers across the country with a 4 hr response time
- Installation and renovations projects for all stores
Results Delivered
- Reduced service requests by 37% YoY
- Standardized the store technology stack
- Reduced annual I.T. store support costs by 26%
- Standardized store support processes and procedures
- Implemented governance and management processes
- Accurate asset management and reporting
Ready to find out more?
Get started today!
Background
Walmart is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores from the United States, headquartered in Bentonville, Arkansas. The company was founded by Sam Walton in nearby Rogers, Arkansas in 1962 and incorporated under Delaware General Corporation Law on October 31, 1969.
It also owns and operates Sam’s Club retail warehouses. As of January 31, 2021, Walmart has 11,443 stores and clubs in 26 countries, operating under 54 different names. The company operates under the name Walmart in the United States and Canada, as Walmart de México y Centroamérica in Mexico and Central America, it is affiliated with Asda in the United Kingdom, as the Seiyu Group in Japan, and as Flipkart Wholesale in India.
Scope of Services
Walmart partnered with RSG to provide the following scope of services:
- End user staff augmentation
- Laptop and Desktop deployment
- Laptop and Desktop support services
- Warehouse infrastructure deployment services
Results Delivered
- Ability to meet increased IT support demands
- Reduced deployment timelines and quicker ROI realization
- Rapid deployment of new warehouse technology