Background
HMV is a UK-based music and film retailer. The first HMV-branded store was opened by the Gramophone Company on Oxford Street in 1921, and the HMV name was also used for television and radio sets manufactured from the 1930s onwards. The retail side of the business began to expand in the 1960s, and in 1998 was divested from EMI, the successor to the Gramophone Company, to form what would become HMV Group.
HMV stands for His Master’s Voice, the title of a painting by Francis Barraud of Nipper, the mixed Terrier listening to a cylinder phonograph, which was bought by the Gramophone Company in 1899. For advertising purposes this was changed to a wind-up gramophone, and eventually used simply as a silhouette.
HMV owned the Waterstone’s bookshop chain from 1998 until 2011, and has owned the music retailer Fopp since August 2007. It purchased a number of former Zavvi stores in February 2009, and also branched into live music venue management that year by purchasing MAMA Group.
The Challenge
HMV was one of the first global retailers to start transacting business on the Internet in early 2000. The IT team was challenged with two options – 1) build an enterprise level infrastructure to support the high volumes of traffic generated by sales from www.hmv.com 2) find a strategic partner with solution platform that met the current and future needs of this new sales channel.
The RSG Solution
The RSG Solution team evaluated the requirements of the www.hmv.com platform including bandwidth requirements, redundancy, and other operational service levels. HMV.com was a perfect candidate for the RSG Retail Cloud. RSG integrated the entire ecommerce platform into the RSG Retail Cloud.
Realized Results
Improved SLAs
Migrating the commodity IT services immediately improved service levels. The RSG Retail Cloud provides 99.995% uptime. RSG’s Tier 4 data centers are enterprise-class facilities with redundant and dual-powered instances of servers, storage, network links and power cooling equipment. Tier 4 data centers are the most advanced in the industry, where redundancy is applied across all computing and non-computing infrastructure.
Reliability and Efficiency
The RSG operations teams are operational around the clock leveraging our global teams, with the end goal of absolutely no impact to our clients.
No Infrastructure Investment
HMV no longer needs to invest in recruiting and training expensive IT resources. RSG takes care of the resourcing needs with our pool of highly skilled resources. The resources employed by RSG are well educated in the respective business areas and are experienced in handling the business needs of companies that want to use the Retail Cloud.
Access to World Class Skills
The RSG Retail Cloud eliminates the need for investment in client infrastructure our team assumes all infrastructure accountability.
Cost Savings
Clients using the RSG Retail Cloud realize significant cost savings and an overall better quality of service. Some clients experience up to 60% reduction in cost by using the Retail Cloud.
Ready to find out more?
Get started today!
Background
Walmart is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores from the United States, headquartered in Bentonville, Arkansas. The company was founded by Sam Walton in nearby Rogers, Arkansas in 1962 and incorporated under Delaware General Corporation Law on October 31, 1969.
It also owns and operates Sam’s Club retail warehouses. As of January 31, 2021, Walmart has 11,443 stores and clubs in 26 countries, operating under 54 different names. The company operates under the name Walmart in the United States and Canada, as Walmart de México y Centroamérica in Mexico and Central America, it is affiliated with Asda in the United Kingdom, as the Seiyu Group in Japan, and as Flipkart Wholesale in India.
Scope of Services
Walmart partnered with RSG to provide the following scope of services:
- End user staff augmentation
- Laptop and Desktop deployment
- Laptop and Desktop support services
- Warehouse infrastructure deployment services
Results Delivered
- Ability to meet increased IT support demands
- Reduced deployment timelines and quicker ROI realization
- Rapid deployment of new warehouse technology