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Clients

  • Vertical Health and Beauty
  • Countries 65 Countries
  • Size 3,000 Stores

Background

This Health & Beauty Retailer currently has a range of over 1,000 products sold in about 3,000 stores, divided between those owned by the company and franchised outlets in more than 65 countries.

Woman selling organic beautycare products in a shop

Scope of Services

This retailer partnered with RSG to provide the following scope of services:

  1. Store technology stack break/fix support
  2. Service desk support – same day, 4 hour resolution
  3. New store technology roll-out
  4. Asset Management
  5. Network monitoriong

Results Delivered

  • Standardized the store technology stack
  • Reduced annual I.T. store support costs
  • Standardized store support processes and procedures
  • Implemented governance and management processes
  • Accurate asset management and reporting

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