Health and Beauty Retailer
- Vertical Health and Beauty
- Countries 65 Countries
- Size 3,000 Stores
Background
This Health & Beauty Retailer currently has a range of over 1,000 products sold in about 3,000 stores, divided between those owned by the company and franchised outlets in more than 65 countries.
Scope of Services
This retailer partnered with RSG to provide the following scope of services:
- Store technology stack break/fix support
- Service desk support – same day, 4 hour resolution
- New store technology roll-out
- Asset Management
- Network monitoring
Results Delivered
- Standardized the store technology stack
- Reduced annual I.T. store support costs
- Standardized store support processes and procedures
- Implemented governance and management processes
- Accurate asset management and reporting
