Foot Locker Retail, Inc. is an American sportswear and footwear retailer. Operating in over 28 countries, its headquarters is located in Midtown Manhattan, New York City.
Established in 1974 and founded as a separate company in 1988, Foot Locker’s roots date back to 1879, being a successor corporation to the F. W. Woolworth Company—commonly known as Woolworth’s. In fact, many of its freestanding stores were originally Kinney Shoes and Woolworth’s locations. The company operates the eponymous Foot Locker chain of athletic footwear retail outlets, along with Kids Foot Locker and Lady Foot Locker stores, plus other athletic-based divisions. These include Champs Sports, Footaction USA, House of Hoops, and Eastbay/Footlocker.com, which owns the rights to Final-Score. The company is also famous for its employees’ uniforms at its flagship Foot Locker chain, resembling those of referees.
Foot Locker procured thousands of new POS registers with the end goal of standardizing the store technology stack in all the stores across 28 countries. The next challenge Foot Looker faced was finding a strategic partner with the experience and capabilities to stage and deploy the new technology in all the operating countries.
The RSG Solution
RSG was selected as the preferred vendor to work with Foot Locker to roll-out this new technology. Leveraging RSG’s experience in each of the countries Foot Looker operates in significantly reduced the overall program costs.
Leveraging RSG’s proven project management framework ensured the project was started and completed on schedule and within the approved budget.
Certified RSG technicians uninstalled the old equipment, packed and shipped it to an RSG depot to be destroyed. Next, RSG unpacked and installed the new technology stack, verified the installation and obtained sign-off from store staff before leaving. Each installation was completed before business hours to ensure that there was no downtime during store hours.
RSG inspected and “Retail Hardened” all of the equipment before being shipped to the stores. This task significantly reduced the amount of failed equipment both in production and during installation.
RSG’s Global Helpdesk assumed accountability for each of the new installations once the store was promoted into production. The Global Helpdesk leverages our management and monitoring tools to proactively monitor the entire infrastructure. The monitoring tools typically identify issues, verify the root cause of an issue, and deploy break/fix technicians when required well in advance of an outage occurring. This approach significantly reduces downtime and disruption in stores.
Asset Tagging and Management
RSG asset tagged all of the equipment once the staging process was completed Each asset tag was captured by the RSG Assess Management System (AMS). The AMS application gives RSG and Foot Looker IT staff full visibility into every asset’s movement and lifecycle.