- Website www.maisonbirks.com
- Vertical Apparel
- Countries Canada and USA
Background
Birks Group is a designer, manufacturer and retailer of jewellery, timepieces, silverware and gifts, with stores and manufacturing facilities located in Canada and the United States. The Group was created in November 2005 through the merger of Henry Birks and Sons Ltd. (Canada) and Mayors Jewelers Inc. (United States).
Scope of Services
Birks partnered with RSG to provide the following scope of services:
- Store technology stack break/fix support
- Service desk support – same day, next day resolution
- New store technology roll-out
- Asset Management
- Network monitoring
- RSG Retail Cloud
Results Delivered
- Standardized the store technology stack
- Reduced annual I.T. store support costs
- Standardized store support processes and procedures
- Implemented governance and management processes
- Accurate asset management and reporting
