- Vertical
- Apparel
- Countries
- Global
- Size
- 60 Locations
Background
Escada is a globally recognized luxury fashion brand with retail operations in over 80 countries. Known for its high-end women’s fashion, accessories, and footwear, Escada operates flagship stores in fashion capitals such as Paris, London, New York, and Tokyo.
With a presence in premier retail locations, Escada required a high-performing IT support system that could maintain its luxury shopping experience, support global retail transactions, and provide secure and reliable technology solutions to minimize disruptions.
The Challenge
- Ensuring consistent IT support for retail locations worldwide
- Reducing operational disruptions caused by hardware failures
- Supporting store expansions and renovations with seamless IT deployments
The RSG Solution
- Store Hardware Break-Fix – Fast repairs for uninterrupted operations
- Depot Services – Centralized IT equipment management
- NOC Services – Network monitoring to ensure uptime
- Global Service Desk – Same-day and next-day onsite IT support
- Infrastructure Support – Scalable IT solutions for store renovations and expansions
The Results
- Improved IT efficiency across Escada's global store network
- Minimized downtime with rapid support and proactive monitoring
- Seamless IT integration for store upgrades and new locations