National Smoothie & Café Chain
Background
Founded in the 1990s, this American smoothie and café chain has over 1,200 locations across the U.S., serving a mix of blended fruit drinks, sandwiches, wraps, and breakfast options.
The Challenge
With rising demand for healthier, on-the-go dining, customers expected fast service and accurate orders, but inconsistent fulfillment times and outdated menu displays created frustrations.
The RSG Solution
To keep pace with growth and meet customer expectations, RSG deployed Fingermark’s Eyecue and Super Nova solutions, enhancing speed and efficiency:
- Eyecue: AI-driven order tracking and service monitoring ensured that locations could quickly identify and eliminate slowdowns in the preparation process. Real-time alerts helped managers proactively manage workflows, reducing delays.
- Super Nova: The cloud-based menu management system enabled seamless updates to seasonal offerings, ensuring that limited-time smoothies and special promotions were accurately displayed across all locations.
The Results
By integrating AI-powered service tracking and dynamic digital menus, the brand:
- Streamlined order fulfillment
- Improved staff efficiency
- Boosted sales of seasonal menu items
- Created a faster and more responsive dining experience.
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