- Vertical
- Apparel
- Countries
- Canada
- Size
- 380+ Locations
Background
Mark’s, a leading Canadian retailer specializing in casual and industrial wear, operates 380+ stores nationwide. As a subsidiary of Canadian Tire, Mark’s required a scalable IT support system to maintain seamless store operations and manage ongoing expansion.
The Challenge
- Minimizing hardware failure downtime
- Maintaining reliable network operations across dispersed locations
- Supporting renovations and new store launches with efficient technology deployment
- Improving service desk responsiveness for in-store technical matters
The RSG Solution
- Rapid hardware replacement and depot services to reduce operational interruptions
- Round-the-clock network operations center support for proactive system monitoring
- Global service desk for expedited troubleshooting
- IT infrastructure support for store renovations and expansion projects
The Results
- Decreased downtime enabling consistent customer experiences
- Fortified IT systems supporting organizational growth
- Accelerated problem resolution maintaining store efficiency across all locations
By optimizing IT support, Mark’s now delivers a more reliable and efficient retail experience across all locations.