Mark’s Work Warehouse
Background
Mark’s, a leading Canadian retailer specializing in casual and industrial wear, operates 380+ stores nationwide. As a subsidiary of Canadian Tire, Mark’s required a scalable IT support system to maintain seamless store operations and manage ongoing expansion.
The Challenge
With a vast retail network, Mark’s needed fast and reliable IT support to:
- Minimize downtime caused by hardware failures.
- Ensure seamless network operations across all locations.
- Support store renovations and new openings with efficient IT rollouts.
- Enhance service desk response times for in-store technical issues.
The RSG Solution
RSG implemented a comprehensive IT support system to keep Mark’s operations running smoothly:
- Rapid Hardware Break-Fix & Depot Services – Immediate replacements to reduce downtime.
- 24/7 NOC Support – Proactive monitoring to ensure network stability.
- Global Service Desk – Fast troubleshooting for in-store IT issues.
- IT Infrastructure & Installation – Supporting store renovations and new locations.
The Results
- Reduced downtime, ensuring a seamless shopping experience.
- Stronger IT infrastructure, supporting growth and expansion.
- Faster issue resolution, keeping stores operational and efficient.
By optimizing IT support, Mark’s now delivers a more reliable and efficient retail experience across all locations.
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