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Dyson

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Background

Dyson Limited, d.b.a Dyson, is a Singaporean–British multinational technology company.  Founded in 1991 by James Dyson in Malmesbury, England, the company designs and manufactures household appliances such as vacuum cleaners, air purifiers, hand dryers, bladeless fans, heaters, hair dryers, and lights. As of 2022, Dyson has more than 14,000 employees worldwide.  In 2019, Dyson moved the headquarters from the United Kingdom to Singapore to be closer to its manufacturing and supply-chain hubs and Asian customer base.

The Challenge

The RSG Solution

RSG provided the following scope of services:

  • Store Hardware Break fix
  • Depot Services
  • NOC Services
  • Global Service Desk Support – same day, next day onsite service
  • Support all data centers across the country with a 4 hrs response time.
  • Installation and renovations projects for all stores.

The Results

 

 

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