- Website
- www.aldoshoes.com
- Vertical
- Apparel
- Countries
- International
- Size
- 3,000 Locations
Background
The ALDO Group is a Canadian retailer that owns and operates a worldwide chain of shoe and accessories stores. The company was founded by Aldo Bensadoun in Montreal, Quebec, in 1972, where its corporate headquarters remain today. It has grown to become a worldwide corporation, with nearly 3,000 stores across 100 countries, under three retail banners: ALDO, Call It Spring/Spring and GLOBO.
Stores in Canada, the U.S., the U.K., and Ireland are owned by the Group, while international stores are franchised. The company once operated the now closed or rebranded banners Little Burgundy (which it sold to Genesco), Simard & Voyer, Christian Shoes, Access, Pegabo, Transit, Stoneridge, Locale, Feetfirst and FIRST (which was the American version of Feetfirst).
The Challenge
With stores located around the world, Aldo needed to reduce costs to free to free up funding for strategic projects such as streamlining its supply chain and managing complex multichannel shopping experiences.
The RSG Solution
RSG Global delivered comprehensive managed services encompassing:
- Hardware support and repair across 1,400 locations in North America and Europe
- Same-day and next-day onsite technical assistance
- Support for people counters, audio systems, and wireless infrastructure
- Store build-out and renovation services
- Maintenance for approximately 4,000 Apple devices
The Results
- Reduced service requests by 30% YoY
- Unified the technology ecosystem across all locations
- Reduced I.T. store support costs by 50%
- Standardized global support frameworks
- Established formal management and governance structures