Health & Beauty Retailer
Background
This Health & Beauty Retailer currently has a range of over 1,000 products sold in about 3,000 stores, divided between those owned by the company and franchised outlets in more than 65 countries.
The Challenge
A global health and beauty retailer faced escalating IT operating costs and complex IT management challenges across its worldwide stores. To address these issues, they sought a solution to streamline IT operations and reduce expenses.
The RSG Solution
This retailer partnered with RSG to provide the following scope of services:
- Store technology stack break/fix support
- Service desk support – same day, 4 hour resolution
- New store technology roll-out
- Asset Management
- Network monitoring
The Results
- Standardized the store technology stack
- Reduced annual I.T. store support costs
- Standardized store support processes and procedures
- Implemented governance and management processes
- Accurate asset management and reporting
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