- Vertical
- Health and Beauty
- Countries
- 65
- Size
- 3,000 Locations
Background
This Health & Beauty Retailer currently has a range of over 1,000 products sold in about 3,000 stores, divided between those owned by the company and franchised outlets in more than 65 countries.
The Challenge
A global health and beauty retailer faced escalating IT operating costs and complex IT management challenges across its worldwide stores. To address these issues, they sought a solution to streamline IT operations and reduce expenses.
The RSG Solution
- Store technology stack break/fix support
- Service desk support (same day, 4-hour resolution)
- New store technology deployment
- Asset Management
- Network monitoring
The Results
- Standardized the store technology infrastructure
- Reduced annual IT store support expenses
- Standardized support processes and procedures
- Established governance and management frameworks
- Enhanced asset management and reporting capabilities